Complaints

If something has gone wrong, tell us and we’ll put it right where we can. This page explains how.

How to complain

Email hello@snapfunding.co.uk with “Complaint” in the subject line, or write to Revelle Capital Limited, 14/2e Docklands Business Centre, 10-16 Tiller Road, London, England, E14 8PX. Tell us what happened, when, and what you’d like us to do about it.

What happens next

• We acknowledge your complaint within 3 working days.
• A senior person who was not involved in the issue investigates it.
• We aim to send you our final response within 4 weeks. If it will take longer, we’ll tell you why and when to expect it.

Complaints about the lender

If your complaint is about the lending decision, the loan itself or how your loan is being managed, it is for the lender to answer. Their details are shared with you during your application, and we will pass your complaint to them without delay and confirm to you that we have done so.